Privacy Policy

Introduction

At Sam Ortho System, we respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, submit an enquiry, contact us or use our services.

1. Information We Collect

Personal Information

• Full Name
• Email Address
• Mobile Number
• WhatsApp Number
• Company Name
• Hospital / Institution Name
• Country & City
• Product Enquiry Details
• Quantity Requirement
• Additional information voluntarily provided by you.

Technical Information

• IP Address
• Browser Type
• Operating System
• Device Information
• Date & Time of Visit
• Pages Visited
• Referring Website
• Cookies & Analytics Data

2. How We Use Your Information

• Responding to enquiries.
• Providing quotations.
• Processing OEM & Bulk Orders.
• Offering customer support.
• Sending product catalogues.
• Improving products & website.
• Enhancing customer experience.
• Maintaining business records.
• Export documentation.
• Legal compliance.

3. Product Enquiries

Information submitted through our enquiry forms may be used for:

• Phone Communication
• WhatsApp Communication
• Email Responses
• Product Catalogue Sharing
• Quotation Submission
• OEM Manufacturing Discussion
• Technical Support

4. Cookies

Our website may use cookies to improve your browsing experience.

• Remember visitor preferences.
• Analyze website traffic.
• Improve website performance.
• Enhance user experience.

You may disable cookies anytime through your browser settings.

5. Third Party Services

• Google Analytics
• Google Maps
• Google Fonts
• WhatsApp Click-to-Chat
• Email Services
• Website Hosting Provider

6. Data Security

We implement appropriate technical and organizational measures to protect your information.

• Unauthorized Access Protection
• Data Loss Prevention
• Misuse Prevention
• Alteration Protection
• Disclosure Protection

While we strive to keep your information secure, no internet transmission can be guaranteed to be 100% secure.

7. Information Sharing

We do not sell, rent or trade your personal information.

• Trusted Service Providers
• Legal Requirements
• Compliance with Applicable Laws
• Protection of Legal Rights

8. Data Retention

We retain your information only for as long as necessary to manage enquiries, complete business transactions, maintain customer records and comply with applicable legal requirements.

• Respond to customer enquiries.
• Complete business transactions.
• Maintain customer records.
• Comply with legal obligations.

Once no longer required, your information is securely deleted or anonymized.

9. International Visitors

As Sam Ortho System supplies products globally, your information may be processed for international business communication, quotations, export documentation and customer support wherever applicable.

10. Your Rights

Depending on applicable laws, you may have the following rights regarding your personal information:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your information.
• Withdraw your consent.
• Object to processing.
• Request a copy of your personal data.

11. External Links

Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of external websites. We encourage users to review the Privacy Policies of those websites before sharing any personal information.

12. Children's Privacy

Our website is intended for business professionals, hospitals, distributors, dealers and healthcare organizations.

We do not knowingly collect personal information from children under the age of 18 years.

13. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or website functionality.

The latest version will always be published on this page with the updated effective date.

14. Contact Us